Shipping & Returns

BonneBombe Full Terms and Conditions - last amended 03.10.16

If you continue to use BonneBombe shop you are agreeing to comply with and be bound by the following terms and conditions of use. If you do not agree to any part of the terms and conditions, please do not use the BonneBombe shop and do not place an order.

Ordering and Delivery

Select your products online and add them to your shopping basket. You are able at any time to view the contents of your basket and amend quantities or remove items completely. Once you have finished shopping please proceed to the checkout to enter your delivery details. Continuing to the next step will confirm your request to purchase and payment will be taken.

Payment is always required before an order is dispatched.

Stock Availability:

We are pleased to offer a large collection of beautiful items for sale and hold a vast quantity in stock. Stock outs can occasionally happen, especially at the busiest times of year (Halloween / Christmas etc). If we are unable to supply the item you require, we will contact you to advise and offer a suitable alternative or refund.

Delivery Timescales:

Please find below our delivery timescales for the UK although typically less than this it is not guaranteed.

UK: 3-5 working days

Shipping Costs (calculated by weight ):

United Kingdom: Tracked & Signed starts from £3.95.

The above prices are subject to change at any time and we advise you to check the terms and conditions each time before placing an order.

A signature will be required on receipt. Please ensure that there will be someone at the given address to accept delivery. You may provide an alternative address e.g. a place of work. If your order is returned to us as undelivered after reasonable attempts being made we reserve the right to charge for re-delivery. Bonnebombe cannot be held responsible for any delays in delivery (e.g. adverse weather/industrial action/national holidays) once orders have been dispatched.

BonneBombe Full Returns Policy - last amended 03.10.16

At Bonnebombe we want you to be 100% satisfied every time you shop with us. We intend to make certain that your questions, concerns or returns are dealt with as quickly and efficiently as possible.

We strictly adhere to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2014

As a customer you have the right to change your mind and cancel your order* starting from the moment you place your order and up to 14 calendar days after receipt of all items in the order, this is called the “cooling off” period. If you wish to return any items included in your order then you must return them to us within this cooling off period or advise of your intention to return.

After giving notice of return, you have 14 days to return the goods plus you are responsible for the cost of returning the goods. The returned item is your responsibility until it reaches us, for your own protection we recommend using a recorded delivery service that insures you for the value of the goods. ie. Royal Mail recorded delivery.

If you are requiring an exchange but time is short it is advisable to place a new order and return the first item for a refund

We will refund the value of the goods plus outbound postage (if applicable) within 14 days of receipt of goods or evidence of return ie. proof of postage receipt from the post office. If your original order qualified for free delivery and the returned items reduces the order total to below the qualifying amount we reserve the right to deduct our standard delivery charge from any refund. Additionally, if you chose to upgrade delivery to a more expensive means we are only obliged to refund the cost of the standard delivery option available. Additionally, if you do not return the goods in time, refuse delivery or fail to collect attempted deliveries we are entitled to charge you for our direct costs of recovering the goods or re-delivery.

You have an obligation to take care of the goods and to only handle them the same as it would be if assessing them in a shop. All goods being returned must be unused and not damaged. We have the right to refuse or make a deduction from any refund if you have not taken reasonable care of the goods or the value has been reduced due to them being handled more than was necessary.

Returns policy If you are in any doubt about placing an order for any product then please contact us and we will be glad to assist you and provide further details.

Faulty or wrong item:

In addition to the above regulations you have further rights under the Sale of Goods Act 1979

Please inspect your goods before use and if any items are damaged or are not what you originally ordered do not use but notify us within 14 days stating the exact nature of the fault.

Once you have contacted us please return the goods to us within a further 14 days in their original unused condition with the completed returns form.

If you are requiring an exchange but time is short it is advisable to place a new order and return the first item for a refund.

Once the return is received back by us and confirmed faulty we will arrange for your exchange or refund including your return postage costs.

Return address:

8 Queen Street
CT14 6ET

Tel: 01304 364496

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